Support & Help Center
Get help with ProsperIA's AI-powered email automation platform. Find answers, contact support, or learn how to maximize your email campaigns.
Email Support
Get help from our support team within 24 hours (4 hours for enterprise users).
support.prosperia@gmail.comLive Chat
Chat with our team in real-time. Available Monday-Friday, 9 AM - 6 PM PST.
Start Live Chat (Coming Soon)Knowledge Base
Browse our comprehensive guides, tutorials, and frequently asked questions.
Browse Guides (Coming Soon)Frequently Asked Questions
How do I connect my Gmail account?
Go to Settings → Gmail Integration and click "Connect Email". You'll be redirected to Google's secure OAuth flow to authorize ProsperIA. We only request minimal permissions: gmail.send and gmail.metadata for sending emails and tracking delivery.
How many emails can I send per day?
You can send up to 1,000 emails per day per user. This limit is designed to maintain good sender reputation and comply with Gmail's sending limits. Enterprise plans can have higher limits upon request.
Is my data secure?
Yes, we take security seriously. All OAuth tokens are encrypted using AES-256 encryption, data is transmitted over TLS, and we implement row-level security for multi-tenant data isolation. Read our Privacy Policy for full details.
Can I revoke Gmail access anytime?
Absolutely! You can disconnect your Gmail integration at any time from Settings → Gmail Integration → Revoke Access. This will immediately remove our access to your Gmail account and delete all stored tokens.
How does the AI email generation work?
Our AI uses your business context (work type, role, product description) combined with lead information to generate personalized emails. The first email is AI-generated, while follow-ups use professional templates. You can always review and edit content before sending.
What happens if I exceed my credit limit?
You'll receive notifications when approaching your limit. Once exceeded, you can upgrade your plan or wait for the monthly reset. We never send emails without your explicit authorization, so you won't be charged unexpectedly.
Gmail Integration Support
Need help with Gmail connection, OAuth issues, or email delivery problems?
Gmail Support: support.prosperia@gmail.com
OAuth Issues: support.prosperia@gmail.com
Privacy & Compliance
Questions about GDPR, data processing, or privacy practices?
Privacy Team: support.prosperia@gmail.com
GDPR Inquiries: support.prosperia@gmail.com
Enterprise Support
Need dedicated support, custom integrations, or higher sending limits? Our enterprise team provides priority support with 4-hour response times and dedicated account management.
Enterprise Sales: support.prosperia@gmail.com
Technical Support: support.prosperia@gmail.com
Service Status
Last updated: August 9, 2025